Terms and Conditions
Introduction:
These terms and conditions are written in the masculine form for convenience and apply to both genders. Please read the terms of use carefully.
The website contains an online store for purchasing products, and the terms of use apply when using or purchasing products on the website.
The website, and any service provided through it, including design, content, trademarks, content, systems, and algorithms, are protected under copyright laws and intellectual property rights.
It is forbidden to copy, reproduce, distribute, publish, or use in any other way the content appearing on the website.
Use and purchase of products on the website constitutes your agreement to the terms of use, by which you undertake that you or anyone on your behalf will have no claim or demand against the website.
The terms of use written in these terms and conditions are the sole rules that will bind the business owners and website operators, towards the users of the website's services.
Please note that the terms of use may change from time to time at the sole discretion of the website operators and without prior notice.
Note: Changes will apply only to products/services purchased after the change.
If you do not agree to the terms and conditions, please do not register on the website or place orders.
The unique and exclusive place of jurisdiction for any matter arising from the use of the website is exclusively the competent courts in Tel Aviv, and only the laws of the State of Israel will apply to the use of the website.
Website Usage
The user of the website must be 18 years of age or older, and legally competent.
The user must reside in Israel and hold an Israeli ID card, and must also hold a valid credit card issued in Israel.
It is the sole responsibility of the user to maintain the confidentiality of the password and username for the website.
The user must not open an account for any third party without their explicit consent.
The user shall not use the details and passwords of other users unlawfully.
The user releases the website from responsibility for any technical malfunction/interruption/website crash, including malfunctions that may be caused by a third party providing hosting services, software, communication lines, and/or any additional service.
The user releases the company from responsibility for any attacks and hacking attempts by various parties on the website, communication networks, computers, and servers.
The company takes several security measures to maintain the privacy of the information entered by users on the website, however, it is important to know that this cannot be completely guaranteed and security breaches and unauthorized access to information may occur.
The company does not guarantee that the services and information on the website or on third-party servers hosting them will be absolutely immune to unauthorized access to the information stored therein.
By browsing the website, registering, and uploading content and/or information, the user releases the company and/or anyone on its behalf from liability for any damage caused to them and/or anyone on their behalf due to attacks, hacking attempts, and unauthorized access to information as mentioned, and waives any claim against the company and/or anyone on its behalf in connection therewith.
The company may at any given moment and at its sole discretion and without prior notice, remove any content/comment posted by a user on the website, including deleting/suspending the user.
Some of the messages and publications sent to you may contain "cookies" such as "identification cookies" on your browser.
The company does not store users' credit card details on the business's servers or anywhere else.
The website acts as an intermediary between third-party suppliers - manufacturers, wholesale sellers, and various factories from around the world, and customers who use the website's services and/or place an order for products through the website (hereinafter: "the user") for personal and non-commercial import.
Users who purchase products/services through the company's website are also subject to the partners' terms of use.
Every order on the website is subject to the laws of the State of Israel. Every user of the website is required to check the costs of taxes, customs, VAT, and other costs before placing an order. For more information, please find a link to the Israel Tax Authority website for your convenience, by clicking on the link
Ordering on the website:
Next to each product, its price is displayed, which includes Value Added Tax (VAT) unless otherwise stated. However, the operator reserves the right to change the price of any product at any time and at its sole discretion, without the user having any claims against it due to this. It is clarified that the decisive date for the product price is the date of the order confirmation by the customer and not the date of its addition to the shopping cart.
The company is not the manufacturer of the products sold on the website.
Although we work to ensure that the product information on our website is accurate,
manufacturers may be inaccurate or change the information they choose to display on the product page.
Product packaging and materials may contain additional or different information from the information displayed on the product pages on the website.
For medical products or products with medical implications - the content on our website is not used for diagnosis, treatment, cure, or prevention of any medical or other problem.
The information does not replace medical advice and we recommend consulting a doctor or qualified professional before using any product that comes into contact with the body.
You should always read the information, warnings, and instructions accompanying the product before using it and not rely solely on the information found on our website.
If you feel that one or more of the products you have seen on the website are offensive, misleading, or illegal, we invite you to contact us so that we can address the issue as soon as possible.
All information displayed on the website regarding products, including their quality and characteristics, was received directly from the partners.
A website user releases the company from liability for inaccuracies/discrepancies in the details displayed on the website regarding products, including images and product specifications displayed on sales pages and the like.
When ordering on the website, the user must enter their details (such as: full name, updated residential address, phone number, active email address, and any additional information required for the order).
Thereafter, some of the entered details will be transferred to the partners for the purpose of shipping. Therefore, it is very important to fill in accurate and correct details.
Note: Orders can only be placed for residential addresses within the State of Israel.
Within 48 hours of placing the order, the user will receive the order confirmation in the email provided. This order confirmation constitutes a final and definitive confirmation.
If a product you ordered is out of stock, or if for some reason the supplier is unable to provide the product, you will be offered the option to receive a substitute product or cancel the transaction.
If you decide to cancel – a full refund will be issued to your credit card.
Note: Except for receiving a substitute product or canceling a transaction as stated, you will have no claim, lawsuit, and/or demand against the company.
The time until the money is received via the payment method can sometimes be delayed due to external factors and may take up to 45 business days.
After placing an order, automatic registration will occur in the website's electronic mailing system.
Registration is essential to update the registrant or purchaser on the stages of order processing, including sending invoices, order confirmation, shipment tracking, etc.
Furthermore, registration for electronic mailing will allow the website and the company's team to send promotional and marketing information. We undertake not to transfer registration details to any other company.
You can unsubscribe from marketing emails by clicking on a link found in every marketing message sent to you. It is not possible to unsubscribe from the order status and shipment notification system.
The website is not responsible for the quality of the products, delivery times (including delays due to various factors) or late delivery, and any damage caused to the customer as a result.
Limitation of Liability
The images appearing on the website are for illustration purposes only. There may be color differences and other variations between the appearance of the product in the image and the actual product.
The business will not be responsible for clerical errors in the specifications and technical details of any product. It is agreed that the customer or a third party hereby waives any claim and/or demand due to such clerical error.
The responsibility for all products offered on the website lies solely with the manufacturers and suppliers.
It is hereby agreed that any delay or failure to deliver a product purchased on the website due to force majeure, including unusual weather, strikes at various service providers, or unforeseen disruptions to the website's computer system, will not obligate the business, and the customer or anyone on their behalf or a third party hereby waives any claim and/or demand due to this.
B. Additional Conditions
The business and website administrators will not bear indirect or direct responsibility towards the customer or any third party in any case of failure in ordering or delivery due to force majeure, including computer system malfunctions, telephone malfunctions, credit card company issues, or any other factor related to the completion of the purchase and delivery process.
It is hereby agreed that an order and purchase through the website is not and will not constitute a contract for the benefit of a third party.
The business reserves the right to change the terms and conditions from time to time at its discretion.
All information and/or content and/or images appearing on the website, including graphics, design, trademarks, logo marks, including their editing and presentation on the website, are the exclusive property of the website or the business.
Shipping
Shipping time usually takes up to 14 business days from the date of product dispatch.
Home delivery operates in a limited number of localities, and therefore shipments will arrive at a collection point (including post office branches).
From the moment of ordering, the shipping time for the company is 5 business days.
In some cases, unexpected delays or changes may occur, such as delays from Israel Post, shipping companies, or various factors in the process.
The latest date for delivery of the product/s is at most 35 business days from the date the product was sent.
In such a case, you must contact customer service, and we will offer you, at your choice, a full refund or re-shipment.
Orders are sent directly from the supplier abroad.
When ordering more than one product, the products may be sent in separate packages.
Ordering Products
To purchase products on the website, select products from those displayed on the website and add them to the shopping cart. Then, proceed to the checkout page on the website, where you must fill in several details including an updated email address, address, shipping address, phone number, and credit card details. If the shipment is addressed to someone other than the purchaser, please specify the recipient's full address and phone number. These details are required for shipping coordination. All details provided on the website during the purchase process are secured with the latest technology. After completing the order, an order confirmation will be sent to the email address provided by the purchaser. An order and purchase transaction will only be considered complete if a purchase confirmation has been received from the credit card company. If the business was unable to supply the product, the business will not be obligated to supply the product. In this case, an appropriate notice will be sent to the customer's provided email address.
If a product is out of stock without indicating that the product is unavailable, and the product appears on the website at the time of placing the order, the customer will have no claim and/or demand in this regard for any direct or indirect damage caused to the customer or a third party.
Providing false personal information related to the purchase process is a criminal offense and a civil tort. In case of an unintentional error, the customer must notify the business, and any additional costs incurred as a result will be charged to the customer.
Information provided on the website is secured with the most advanced PCI technology. With this technology, information regarding the purchaser's billing details is encrypted and deleted immediately after purchase. In addition, the business undertakes to take customary precautions to maintain the confidentiality of personal information about the customer as much as possible.
B. Delivery and Shipping
After the completion of the order and subject to the conditions specified in Chapter B, the products will be ordered personally and specially for the purchaser from the manufacturer abroad, who will deliver the products to their home and/or the nearest distribution point, within 40 business days.
The website team will endeavor to deliver the purchased product as quickly as possible, in accordance with the terms specified on the website's shipping page and the option chosen by the customer. It is hereby clarified and agreed that the business has no control over the exact delivery times of the shipping service and has no responsibility for it.
In any case of delay in product delivery, the purchaser is obliged to notify the delay immediately, at most within 5 business days, to allow the business to try to resolve the problem as early and efficiently as possible.
Business days - regular days, not including Fridays, Saturdays, holiday eves, and holidays
Product Return Policy
If you received a defective product (a product that arrived defective and not a product damaged due to its use) –
You can exchange it for a functional product or return it and cancel the purchase in a few simple steps. In some cases, we will solve the problem for you, even without the need to return the product. In order for us to handle the issue and provide a solution, we ask you to attach photos illustrating the defects in the product with a description of the malfunction.
If the reason for cancellation is not due to a defect –
A cancellation fee of 5% of the transaction value or NIS 100 will be charged, whichever is lower. In credit card transactions, an additional cancellation fee is also charged by the credit card company.
Product returns are permitted within 14 days from the date of receipt of the product, subject to the provisions of the Consumer Protection Law.
As stated in the full law in the attached link
To avoid inconvenience, please ensure that the product has not been damaged as a result of use and that no use of any kind has been made of it (it is clarified that connection to electricity, gas, and water will be considered use).
Returning the product in its original packaging indicates non-use of the product (subject to our inspection).
When returning the product, please ensure that the product is returned in its entirety with all accessories that came with the product.
The refund will be processed after inspection of the product, within a period not exceeding 7 business days from the date it was collected by us.
Returns are possible only by registered mail with a tracking number, through an Israel Post branch.
You can cancel a transaction for any reason within 14 days of receiving the product. If you wish to cancel a product after it has been shipped, you must wait for its arrival and send it back to the supplier's warehouses in China or directly to our offices in Israel, in coordination with our customer service via WhatsApp or email (it is mandatory to contact us to arrange the return).
Shipping costs for products to the website's shipping center shall be borne by the purchaser.
For these products returned as stated, a full monetary credit will be given, minus shipping costs. If the business incurs additional costs, such as cancellation fees to the credit card company, these costs will be deducted from the credit amount available to the customer. The credit will be issued to the credit card with which the purchase was made.
Notwithstanding the foregoing, products for which it is stated on the website that they are not returnable, will not be eligible for return as stated. These products include, for example, customized products and products with special shipments.
A full refund will be sent after the customer returns the product to the factory in China.
In any case of discrepancy between the website's policy and the Consumer Protection Law, the provisions of the law shall prevail over the website's policy.
Product return policy varies from product to product, depending on the range of partners and different suppliers.
It is the responsibility of the person placing the order to immediately report, at most within 5 business days, the receipt of a defective product/product that does not match the order.
The company will manage the communication with the partners on behalf of the user, and will act in accordance with their policy, but it is not responsible for any financial credit or compensation to the purchaser.
In case of a product return, it is the responsibility of the product orderer to send the product back to the destination address from which it was sent, and to bear the shipping costs or any additional costs required for the product return.
In a credit card transaction (as opposed to a "PayPal" transaction) - in addition to the cancellation fees stipulated by law, an additional 'transaction cancellation fee' will be charged by the 'Isracard' credit card company.
Product Order Cancellation Policy
The Consumer Protection Law allows a customer of a distance selling transaction to cancel the transaction within 14 days from the date of receiving the product, or from the date of receiving the transaction details – whichever is later, at a cancellation fee of 5% of the transaction value or NIS 100 – whichever is lower.
Protection of your purchase from the order date until product shipment:
If a request to cancel an order is sent, and the product has not yet been shipped, the company will issue a monetary refund including a transaction cancellation fee.
If the product has already been shipped, the customer will have to wait until the product arrives, and then return it according to the product return policy.
Often the product is shipped, but its tracking number has not yet been updated in the system.
Therefore, the fact that a tracking number has not yet been updated should not be taken as proof that the product has not yet been shipped.
Supplier Policy Extensions (Returns, Damage, and Shipping)
Proof of Damage: To process a damaged or broken product, a photo or video of the damage, a delivery note, and a barcode must be attached.
Damage Exceptions: Scratches and minor cosmetic defects that do not impair product function are not covered. For extremely fragile products (glass/ceramics), no after-sales service will be provided.
Customized Products: No refund will be given after payment. In case of a proven quality issue, the customer is entitled to a remake of the product.
Peak Season: During peak periods (September–February), longer shipping delays may occur. A shipment that has exceeded 35 business days in transit will entitle the customer, at their choice, to a refund or reshipment.
Remote Areas and PO Boxes: No after-sales service will be provided for shipments to these destinations.
Reshipment: After approval of the request, processing the reshipment takes approximately 3 business days, and a new tracking code will be provided.